Trouble Shooting

Remote relies of a range of other components and network settings to perform correctly. This reliance can sometimes lead to problems or unexpected behaviours. The following sections address potential problems and how to correct them.

If you continue to have problems and need help, please contact us on <support@dssw.co.uk>.

Service Not Found

If Remote displays an alert saying the service or computer could not be found or resolved, this means a Bonjour advertised service is unavailable. Bonjour information can take a moment to update across the network. It is possible your Mac was available but has recently been powered off or put to sleep.

• Check your Mac is powered on and awake.
• Check Power Manager 4 is installed on your Mac.
• Check Power Manager is set to Allow remote management.