What are my chances with Apple? Slim to none?
This is a 14" iBook used mainly on the mains, reporting a sub 2hr [1] battery life, reset the PMU thinking it was that last week, downloaded iBatt this morning and it tells me my iBook battery is a C- already and that I should consider replacing it :(
[1] Usually it is 1.5hrs
"Jon B" sniffthat@redacted.invalid wrote in message news:1godbwv.1lye9v018seni3N%sniffthat@redacted.invalid
What are my chances with Apple? Slim to none?
Happened to mine on a 12" Powerbook. About seven months, dead, and they claimed they had an expected lifespan of 3 months and wouldn't entertain a replacement. I briefly considered Trading Standards at the time in fact, but got side tracked with the -other- company I was taking to Trading Standards...
Cheers, Ian
Jon B sniffthat@redacted.invalid wrote:
What are my chances with Apple? Slim to none?
Reasonable. Ish.
There's a 12 month warranty on the iBook, but (IIRC) only a 3 month one on the battery. You could possibly argue "fit for purpose sold" and ask whether a laptop that must remain tethered to the mains is actually portable at all.
FWIW, I got a 'good will gesture' replacement battery off Apple after 2 years (!) but it was after the 10.2.6 (?) update / power manager fiasco, so you might not have the same luck.
Keep badgering them. I have contact details for a couple of people at Apple who may be able to help if the usual channels don't work, but I'm unwilling to post them in a public forum. Email me if you have no luck and I'll let you know what they are.
The public details for Apple Customer Support are:
Customer Support Apple Computer International Holyhill Industrial Estate Cork Ireland 0870 8760753
They take a long time to respond to letters.
-zoara-
zoara me3@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
What are my chances with Apple? Slim to none?
Reasonable. Ish.
There's a 12 month warranty on the iBook, but (IIRC) only a 3 month one on the battery. You could possibly argue "fit for purpose sold" and ask whether a laptop that must remain tethered to the mains is actually portable at all.
FWIW, I got a 'good will gesture' replacement battery off Apple after 2 years (!) but it was after the 10.2.6 (?) update / power manager fiasco, so you might not have the same luck.
Keep badgering them. I have contact details for a couple of people at Apple who may be able to help if the usual channels don't work, but I'm unwilling to post them in a public forum. Email me if you have no luck and I'll let you know what they are.
The public details for Apple Customer Support are:
Customer Support Apple Computer International Holyhill Industrial Estate Cork Ireland 0870 8760753
They take a long time to respond to letters.
OK I'll badger em later :) got other matters first.
Jon B sniffthat@redacted.invalid wrote:
zoara me3@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
Customer Support Apple Computer International
They take a long time to respond to letters.
OK I'll badger em later :) got other matters first.
APPLE: Yes?
JON B: badger badger badger badger badger badger badger badger badger badger badger badger Mushroom! Mushroom!
APPLE: Holy Crap! Get this man an iBook battery! Now!
My god... it works!
In article 1godw4t.xwy3w6e5ft2cN%gav@redacted.invalid, gav@redacted.invalid says...
Jon B sniffthat@redacted.invalid wrote:
zoara me3@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
Customer Support Apple Computer International
They take a long time to respond to letters.
OK I'll badger em later :) got other matters first.
APPLE: Yes?
JON B: badger badger badger badger badger badger badger badger badger badger badger badger Mushroom! Mushroom!
APPLE: Holy Crap! Get this man an iBook battery! Now!
My god... it works!
Excellent! Wos thinking the same :-)
For those not in on the joke:
www.badgerbadgerbadger.com
Max
Gavin Ramsay gav@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
zoara me3@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
Customer Support Apple Computer International
They take a long time to respond to letters.
OK I'll badger em later :) got other matters first.
APPLE: Yes?
JON B: badger badger badger badger badger badger badger badger badger badger badger badger Mushroom! Mushroom!
APPLE: Holy Crap! Get this man an iBook battery! Now!
My god... it works!
I'll let you know if it really does work tomorrow if I get on the phone to Apple, web site primed
Ian McCall ian@redacted.invalid wrote:
"Jon B" sniffthat@redacted.invalid wrote in message news:1godbwv.1lye9v018seni3N%sniffthat@redacted.invalid
What are my chances with Apple? Slim to none?
Happened to mine on a 12" Powerbook. About seven months, dead, and they claimed they had an expected lifespan of 3 months and wouldn't entertain a replacement. I briefly considered Trading Standards at the time in fact, but got side tracked with the -other- company I was taking to Trading Standards...
Happened to the Pismo I used to have. My powerbook normally lasts for a bit over two hours, although of late it's been doing that trick of showing it's got nearly an hour's left and then shutting down (probably cured by resetting the power management and re-whatsit the battery, if i ever get the time to do that...)
Gavin Ramsay gav@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
zoara me3@redacted.invalid wrote:
Jon B sniffthat@redacted.invalid wrote:
Customer Support Apple Computer International
They take a long time to respond to letters.
OK I'll badger em later :) got other matters first.
APPLE: Yes?
JON B: badger badger badger badger badger badger badger badger badger badger badger badger Mushroom! Mushroom!
APPLE: Holy Crap! Get this man an iBook battery! Now!
My god... it works!
laugh
Good-oh.
-zoara-